Frequently Asked Questions
Frequently Asked Questions (FAQ)
At KanjiSoul, we aim to provide you with all the information you need for a smooth shopping experience. Here are some of the most common questions we receive. If you don’t find your answer here, feel free to reach out to us at support@kanjisoul.com.
1. What are your shipping options and delivery times?
We offer standard and expedited shipping options. Delivery times depend on your location:
- Standard Shipping: 5-10 business days
- Expedited Shipping: 2-5 business days For more information, visit our Shipping Policy page.
Keep in mind that during the holidays (Christmas especially) production and shipping times may vary.
2. Do you ship internationally?
Yes, we ship worldwide! International delivery times range from 7-21 business days. Please note that customs duties and taxes may apply for international orders.
3. How can I track my order?
Once your order has shipped, you’ll receive a tracking number via email. Use the link in the email or check the How to Track My Order page for detailed instructions.
4. What is your return policy?
We offer hassle-free returns within 30 days of purchase. Items must be unused, in original condition, and include proof of purchase. Visit our Returns & Exchanges page for full details.
5. How do I choose the right size?
Our Size Guide page offers detailed size charts and measuring instructions for our products, including the Bella+Canvas 3001 t-shirts. If you need further assistance, feel free to contact us.
6. What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other payment methods depending on your location, including Apple Pay and Google Pay.
7. Can I change or cancel my order?
If you need to change or cancel your order, please contact us immediately at support@kanjisoul.com. We will do our best to accommodate your request, but once the order is sent in production to be printed or has already shipped, changes cannot be made.
8. How can I contact customer support?
You can contact our customer support team by emailing us at support@kanjisoul.com. We aim to respond within 24-48 hours during business hours.
9. How does your affiliate program work?
Join our affiliate program and share the love! 🌟 Refer a friend, and they’ll receive 15% off their order, while you’ll earn $5 for every order made through your affiliate link. It’s an easy way to spread the word about KanjiSoul and get rewarded! 💰👕 Sign up today and start earning!
10. Why did all items not ship at the same time?
To keep costs low and offer good variant options (size/colors) we work with different providers so items may ship separately.
Still Have Questions? If your question isn’t listed here, don’t hesitate to reach out to us. We’re here to help!