Shipping policy

Shipping Policy

Welcome to KanjiSoul! We are committed to delivering your orders in a timely and efficient manner. Please take a moment to review our shipping policy to ensure a smooth shopping experience.

1. Processing Time

  • All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email.
  • You will receive another notification once your order has shipped.

2. Shipping Rates & Delivery Times

  • We offer various shipping options, including standard and expedited shipping. Shipping costs and delivery times will be calculated at checkout based on your location and selected shipping method.
  • Estimated Delivery Times:
    • Standard Shipping: 2-5 business days

3. International Shipping

  • KanjiSoul ships worldwide! Please note that international shipping rates vary depending on your location.
  • Delivery times for international orders typically range between 7-21 business days, depending on customs and local postal services.

4. Customs, Duties, and Taxes

  • For international shipments, import duties, taxes, and customs fees may apply depending on your country’s regulations. These charges are the responsibility of the buyer and are not included in the item price or shipping cost.

5. Order Tracking

  • Once your order is shipped, you will receive a tracking number via email. You can track your package at any time using the link provided.

6. Shipping Issues

  • If your order is delayed, lost, or arrives damaged, please contact our customer support at support@kanjisoul.com. We will do our best to resolve the issue as quickly as possible.
  • Please note that KanjiSoul is not responsible for delays caused by customs or postal services.

7. Incorrect Shipping Information

  • Please double-check your shipping information before completing your purchase. If you enter an incorrect address, please contact us immediately at support@kanjisoul.com. We will do our best to update your information, but once an order is shipped, we cannot make changes.

Thank you for shopping with KanjiSoul! If you have any questions or concerns about our shipping policy, please don’t hesitate to reach out to us at support@kanjisoul.com.